Customer Issue: Torsion spring broke.
Our Solution: The problem occurred while the customer was getting his car out of his garage, and he narrowly avoided the door as it dropped. We arrived at his home as quickly as possible, and proceeded to replace the broken spring and adjust the new unit to ensure the door would be completely safe to use. We also checked the bottom panel to make sure it wasn't damaged during the accident.
Customer Issue: Damaged aluminum panels.
Our Solution: The damage to the panels was more significant than what minor repairs could fix, so we suggested replacing them without ruining the door's curb appeal. After obtaining new panels from the original manufacturer, we removed the damaged sections and installed the new ones, making sure to replace the weather-stripping seals afterwards, as they had also been ruined.
Customer Issue: Both tracks were damaged.
Our Solution: We removed the door completely before starting to repair the damage to the tracks, to maintain optimal safety. After we were done, we realigned the door and reinserted the rollers into their proper place. Then, we operated the door and tested its balance to ensure it was able to work optimally.