Torsion spring broke.
The problem occurred while the customer was getting his car out of his garage, and he narrowly avoided the door as it dropped. We arrived at his home as quickly as possible, and proceeded to replace the broken spring and adjust the new unit to ensure the door would be completely safe to use. We also checked the bottom panel to make sure it wasn't damaged during the accident.
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* $29 service call - deducted from the service
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